Return and Refund Policy

Effective Date: March 26, 2025

At Qavix, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a hassle-free return and refund policy as outlined below.

Returns

• You may request a return within 30 days from the date of delivery.

• The item must be unused, in its original condition, and in its original packaging.

• To initiate a return, contact our support team at [email protected] with your order details.

• The customer is responsible for return shipping costs unless the item received was defective or incorrect.

Refunds

• Once we receive and inspect the returned item, we will process your refund.

• Refunds will be issued to the original payment method within 5-7 business days after approval.

• If the item is damaged or missing parts due to customer misuse, a partial refund may be granted.

Exchanges

• We only replace items if they are defective or damaged upon arrival.

• To request an exchange, email us at [email protected] with a photo of the defective item.

Non-Returnable Items

• Gift cards

• Downloadable digital products

• Items marked as final sale

For any questions regarding our return and refund policy, please contact us at [email protected].